The #1 Dispute in the Industry
A customer receives a slab and says "It's cracked!" You look at it and say "That's nature." Who is right?
The Fissure (Natural)
A fissure is an elongated crystalline gap formed millions of years ago. It is filled with natural minerals.
The Test: Run your fingernail over it. If it feels smooth or only slightly textured but does not "catch," it is a fissure. It does not weaken the stone.
The Crack (Defect)
A crack is a break caused by stress (mining, transport, or handling).
The Test: Your fingernail will distinctly "catch" on the jagged edge. Light will often reflect differently on both sides of a crack.
Ruvello Policy
We do not ship cracks. Period. Fissures are part of the stone's soul, especially in exotic materials like Alaska White.
#Quality#Defects#Education#Maintenance
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